Security, honestly.
Remote control means real control: while a session is open, the person at the other end can do anything you could do sitting at that computer. That is the point of it, and it is also the risk.
We will never telephone you, and we will never ask you to let us connect to your computer or read out a code from your screen. Anybody who does is not us.
What is encrypted
Sessions between two computers running JoyRemote are encrypted end to end, and each end proves which computer it is with a key only it holds. That key is generated on the computer itself and never leaves it.
What is not
The one exception is the page served to a phone or a browser on your own Wi-Fi, which is plain HTTP. The licence agreement explains exactly what that does and does not cover. Please read section 3 before installing — it is written to be read, not to be scrolled past.
Who has to say yes
Every connection has to be approved by somebody sitting at the computer being connected to, unless you have told it to remember a particular machine. Approval happens on that computer's own screen and cannot be given remotely.
What the server sees
Computers on the same network never involve a server at all. Over the internet, a directory introduces the two computers to each other by number. When a network will not allow them to talk directly, we relay the traffic — encrypted, and we are not able to read it.
Reporting something
If you have found a security problem in JoyRemote, please write to info@joyremote.com and give us a chance to fix it before telling anybody else.